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Service fatigue
If your customer support staff is rude, your customers will feel it.
Sep 3
•
Brendan Bockes
Mindful messaging
You’re texting a PM over chat.
Sep 2
•
Brendan Bockes
1
August 2025
Our AI future
I consider myself an early adopter when it comes to AI tools.
Aug 29
•
Brendan Bockes
1
Twinkle, twinkle
Quick: What’s the acronym for using a fire extinguisher correctly?
Aug 22
•
Brendan Bockes
Forged credibility
Something I’ve discovered: Whenever a person or company feels the need to announce that they've won an award or say that other people have said nice…
Aug 21
•
Brendan Bockes
Betting on bots
Jotform’s built the infrastructure to make a fortune by helping automating customer service.
Aug 19
•
Brendan Bockes
Not long ago, I worked as an SEO
That typically meant writing blogs with the right keywords (and the right amount of keywords) about who knows what–taken mainly from stuff I read on the…
Aug 18
•
Brendan Bockes
You’re missing out
Given the endless tirade of choices we have, you’re absolutely, positively, guaranteed to miss out on something.
Aug 16
•
Brendan Bockes
1
Technical sophistication
Michael Hartl, author of the uber-popular Learn Enough to Be Dangerous web development tutorials has a word for the ability to figure out how to solve…
Aug 15
•
Brendan Bockes
3
Measuring impact
Steve Jobs and Tony Fadell built a product that over a billion people use every day.
Aug 14
•
Brendan Bockes
2
July 2025
Ship happens
Running a business is a lot like captaining a ship.
Jul 30
•
Brendan Bockes
1
June 2025
Comfortable problems
I just finished reading Michael Easter’s book, The Comfort Crisis, which is a great read even if you’re not an extreme adventurer or fitness enthusiast…
Jun 8
•
Brendan Bockes
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