Restricted content

Real Estate Webmasters has a support page. 

That requires users to login to search their knowledge base.

And that restricts access to those who aren’t authorized to read certain pages. 

It’s easy to poke fun at something so trivial, but it serves as an important lesson. 

When it comes to helping users get the help they need, it doesn't help (and it doesn't pay) to make them jump through hoops. 

Whatever one can hope to gain from limited access, one loses by imposing extra, time-consuming steps.