Hiring the right people takes care of itself

There’s enormous pressure on managers to hire the right people, because after all, hiring and training the wrong people is a huge sunk cost.

Of course, that all starts with hiring people you can count on to begin with.

Thus, making the COO or regional manager responsible for all hiring decisions is a mistake. Not only is it a waste of time, but it’s a huge indicator that you really don’t trust your people to make those decisions for you.

And yet, you presumably hired your GM to head the store. And the assistant GM to assist him. And everyone below them to be the literal face of the store.

If you don’t feel comfortable giving that kind of responsibility to the people below you, the one’s you’ve hired to be on the front lines, something’s wrong.

Because either the “right” people you’ve hired are perfectly capable of recruiting equally good hires. Or, you simply haven’t hired people you can rely on from the start, which can only mean you need to hire better people.

Trust first. Endorse later.