Creating a better tomorrow today

It's astonishing to think that we can make a car that goes 60 miles an hour without falling apart, but we can't design a public service that doesn't take longer than it needs to.

One might argue that's because people, even with the best of intentions, are incapable of performing like a well-oiled machine.

But I think it has more to do with the fact that it's easier to settle with the status quo than to embrace a pattern of iteration, to test new solutions and refine them, until they're better than what came before.

Opportunities to fix what's broken abound, and yet we stifle them, every minute of every day, doing what works and what's easy.